Contact Us
Contact Information
Our Location
No. 6 Asoyi Crescent, East Legon,
AccraOfficial Email
[email protected]
Have Questions?
Send us a Message
What you need to know
before you begin everything.
General Information
Octaplus Health is a licensed Private Commercial health insurance company in Ghana. We provide comprehensive and affordable health insurance plans designed to give individuals, families, and corporate organizations access to quality healthcare without financial strain.
Signing up is easy! You can visit our website and fill out the "Get a Quote" form, call our customer service line, or visit our office. For service providers, you can use our dedicated onboarding link to start the process.
You can access healthcare at any of our accredited Health Service Providers (HSPs) across Ghana, including hospitals, clinics, pharmacies, and diagnostic centers.
For Members (Individuals & Corporates)
Depending on your selected plan, coverage typically includes outpatient services, inpatient care, specialist consultations, prescribed medications, laboratory tests, and emergency services. Some premium plans also include dental, optical, maternity, and critical care benefits.
Standard waiting periods apply to certain services such as maternity or chronic care. However, general outpatient services are usually accessible shortly after your first premium payment is confirmed.
Yes. You can add your spouse, children, and in some cases, elderly parents, depending on the policy guidelines of your selected plan.
All members have access to a digital card via the Octaplus App. You may also request a physical card. Lost cards should be reported immediately to customer service for replacement, subject to a small administrative fee.
Claims & Benefits
At accredited Octaplus partner facilities, members generally do not pay for covered services. Payments only apply to excluded services or applicable co-payments.
In emergency cases at non-network facilities, notify Octaplus within 24–48 hours. Submit original receipts, a medical report, and a completed claim form for reimbursement.
For Healthcare Providers (HSPs)
Healthcare providers can apply through our Service Provider Onboarding link. After credential verification (HEFRA, NHIA, etc.) and a possible facility inspection, the partnership will be formalized.
Claims submitted through our portal are vetted using our AI adjudication system. Approved claims are paid within the agreed credit period outlined in the HSP Partnership Agreement.